FX Blinds Guarantee Information

 

FX Blinds is a part of The BC Group and has built a reputation of excellence in customer satisfaction and service by continually monitoring our activities and feedback. We are therefore very confident that you will be happy with your new made to measure window blind and the service provided by all of the staff at FX Blinds. If however, you are unhappy in any way with the services or products supplied by our company please contact us via our Contact Page »

We take any and all enquiries of this nature very seriously and will always endeavour to achieve a satisfactory outcome for our customers and to ensure our continued high levels of service and reputation.

All of our blinds are guaranteed for a period of 1 year to be free of manufacturing defects. FX Blinds will replace, like for like, faulty parts or blinds free of charge within this period.

Returns Policy

We will accept, without question, any request for a return of goods where those goods are faulty or have any other manufacturing defect. We will also accept returns for goods that have been damaged in transit providing that you have notified us within 24 hours of delivery.

Refund Policy

In the unlikely event that your blinds are faulty or damaged in transit we will offer you the choice of a fully free of charge replacement or a full refund including all carriage charges, if any. Refunds will be made to the credit card on which you made payment and will be shown on the next statement according to your credit card company's policy.

The above guarantees and policies are provided above and beyond, but do not affect, your statutory rights

 

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